Troubleshooting CRM Integration Alerts

Last updated: October 16, 2026

If you encounter a CRM integration alert in Topo, this is typically triggered by changes in your CRM properties that affect how data is being pushed from Topo to your CRM (e.g., HubSpot).

What causes CRM integration alerts?

CRM integration alerts are usually triggered when a property in your CRM has changed in a way that impacts the data sync between Topo and your CRM. Common causes include:

  • A CRM property being renamed, deleted, or modified

  • Changes to the data type or accepted values of a CRM property

  • Permissions or field-level settings being updated in your CRM

How to resolve a CRM integration alert

Follow these steps to identify and resolve the issue:

  1. Review the alert message carefully to identify which CRM property or data field is affected.

  2. Log in to your CRM (e.g., HubSpot) and check whether any relevant properties have been recently modified, removed, or reconfigured.

  3. Ensure that the properties Topo is mapped to still exist and are configured correctly in your CRM.

  4. If a property was changed or removed, update your CRM settings or Topo's integration mapping to reflect the current property configuration.

  5. Once corrections are made, verify that the integration is syncing data as expected and that the alert has cleared.

Still seeing the alert?

If the alert persists after reviewing your CRM properties, reach out to our support team with details about the specific alert message, evidence from both the Topo app and your CRM, and any recent changes made to your CRM configuration. This will help us diagnose the issue more quickly.