Context

When setting up LinkedIn messages in a sequence, the message content may sometimes display incorrectly or appear malformatted. This typically happens when message content is copied and pasted from another tool into Topo, which can introduce unexpected formatting or encoding issues.

Answer

This issue is caused by how the message was entered in the platform. When copying and pasting content from an external tool into Topo, formatting artifacts can be introduced that cause the message to display incorrectly.

To fix this, you can edit the message directly within the app:

1. Navigate to the sequence containing the affected LinkedIn message.

2. Open the message step and locate the message template in the editor.

3. Manually retype or clean up the message content to remove any formatting issues. Avoid copy-pasting from external tools — type the content directly into Topo instead.

4. Save your changes.

Variables and text should appear cleanly in the editor. If you see unusual formatting or code-like blocks around your text, this is a sign that the content needs to be retyped directly in the platform.