Context

When managing multiple Co-Pilot sequences in Topo, you may encounter contacts that are suitable for one sequence but not another.

In these situations, you may want to refuse a contact from a specific sequence while keeping them eligible for other sequences that might be more relevant to their profile.

Answer

No, the "Refuse" button is sequence-specific. When you refuse a contact in one Copilot sequence, that person will only be excluded from that particular sequence. They will remain eligible to be enrolled in other active sequences.

The approval or refusal status is maintained separately for each sequence. If you refuse a lead in one sequence and later approve them in another, they will remain refused in the first sequence and approved only in the second.

How to refuse a contact and move them to another sequence:

To move a lead from one sequence to another:

1. On the Tasks page, open the To review tab and refuse the lead in the current sequence

2. Go to the list that contains the lead (not from the task queue or side panel), or find the lead in the Contacts page

3. Select the lead by ticking the checkbox next to it

4. Click "Enroll in sequence" and select the target sequence

This means you can safely refuse contacts from sequences where they aren't a good fit, while still allowing them to potentially appear in other sequences that may be more suitable for their profile or business needs.