Context

When managing multiple Co-Pilot sequences in Topo, you may encounter contacts that are suitable for one sequence but not another.

In these situations, you may want to refuse a contact from a specific sequence while keeping them eligible for other sequences that might be more relevant to their profile.

Answer

No, the "Refuse" button is sequence-specific. When you refuse a contact in one Co-Pilot sequence, that person will only be excluded from that particular sequence. They will remain eligible to be enrolled in other active sequences.

This means you can safely refuse contacts from sequences where they aren't a good fit, while still allowing them to potentially appear in other sequences that may be more suitable for their profile or business needs.