FAQ: Senders & Sender Identities

Why can't I assign my Sender to a sequence?

Sequences are assigned to Identities, not Senders. Check: Identity exists, required fields are filled, Senders are linked to that Identity.

I see 0 active senders in my sequence. What should I check?

Is an Identity assigned to the sequence? Does the Identity contain valid email and/or LinkedIn Senders? Are Senders in Valid status? Check Sender Identity → Sender status → Sequences assignment — that's where almost all configuration issues originate.

Can one Identity be used in multiple sequences?

Yes. Sending capacity is automatically distributed across sequences.

Can I use multiple email Senders in one Identity?

Yes — increases email sending capacity.

Can different people send emails and LinkedIn messages in the same sequence?

Yes.

Can I use my email but a colleague's LinkedIn for the same sequence?

Yes, you can add a Linkedin-only Identity (your colleague) and a different Email-only identity (you). For that to work, you need to click on the "Advanced" tab in your sequence's settings, and activate (toggle) "Multi-identity channels".

Can an email Sender be linked to multiple Identities?

No. Each Sender can only be linked to a single Identity. Removing a Sender from an Identity will delete the whole Identity if it's the only Sender. Create separate Identities for specific Senders as a workaround.

Can I hide LinkedIn message replies from the inbox?

Only replies from Topo sequences appear in the Master Inbox. LinkedIn conversations not started by Topo are never shown there.

Do you have access to my LinkedIn credentials or messages?

Credentials: No. Messages: only replies from leads contacted via Topo.

How do I remove a LinkedIn Sender?

Settings → Senders → three dots next to the LinkedIn Sender → Edit → Remove Sender.

How many emails can I send per day from my sender?

It depends on your email sender's score. Here's a quick recap:

Score of 10 = 30 emails
Score of 9 = 20 emails
Score of 8 = 10 emails
Score of 7 or lower = 0 emails