Context

You may notice that the number of replies shown in Topo (e.g., on your dashboard or in reports) is higher than the number of email notifications or emails you actually received. This article explains why this discrepancy occurs.

Answer

There are two main reasons why your reply count in Topo may be higher than the number of email alerts you received:

1. Replies include both Email and LinkedIn responses

Topo's reply counter includes all types of replies, not just email responses. This includes:

• Email replies

• LinkedIn message replies

• Accepted LinkedIn invitations

To see the full breakdown of all replies, check your Master Inbox.

2. "Out of office" or "No longer at company" replies are not notified

When Topo's AI agent detects that a reply indicates the contact has left the company (or similar automated/out-of-office responses), it annotates the reply accordingly and does not send a notification for it. This is by design, to avoid cluttering your alerts with non-actionable responses.

These replies are still visible and counted in your reply metrics, but you will not receive an email or Slack alert for them.