Context

You may notice that the number of replies shown in Topo (e.g., on your dashboard or in reports) is higher than the number of email notifications or emails you actually received. This article explains why this discrepancy occurs.

Answer

There are two main reasons why your reply count in Topo may be higher than the number of email alerts you received:

1. Replies include both Email and LinkedIn responses

Topo's reply counter includes all types of replies, not just email responses. This includes:

• Email replies

• LinkedIn message replies

• Accepted LinkedIn invitations

To read the conversations themselves, open the Inbox tab on the Tasks page. Note that the Inbox lists conversations, not raw reply events, so accepted LinkedIn invitations and bounces will not appear there. For the event by event breakdown, use the Activity Feed.

2. Automated replies are filtered from notifications and inbox

When Topo's AI agent detects that a reply indicates the contact has left the company, is out of office, or is a similar automated response, it annotates the reply accordingly and does not send a notification for it. These replies are also hidden from the Inbox by default. This filtering is by design, to avoid cluttering your alerts and inbox with non-actionable responses.

Reply categories that are filtered include:

• Out of Office responses

• Left Account (e.g., contact has retired or left the company)

These replies are still counted in your reply metrics, but you will not receive an email or Slack alert for them, and they won't appear in your Inbox by default.

Important: Topo's AI categorization can occasionally misclassify legitimate replies as "Out of Office," "Left Account," or other automated response types. When this happens, the reply will be hidden from your Inbox and won't trigger a notification until you manually discover it or adjust your filters. If you suspect you're missing legitimate replies, check your Activity Feed or Inbox filters to review replies that may have been incorrectly categorized.