The Master Inbox centralizes all replies from your sequences in one place — so you can manage conversations, act quickly, and never miss a lead response.

Key Features

• Unified view — every response from all sequences in one place. No jumping between inboxes.

• Status-based organisation — each reply is linked to the lead's sequence status (Active, Success, Paused/Waiting for action, Completed/Stopped early), helping you decide your next move faster.

• Fast reply — reply directly from the interface without switching to your email client. Best practice: respond within the same business day.

• Filters — filter by sequence, or reply category (Positive, Negative, Other). Sort by engagement (new reply, unread, hot lead).

• Team collaboration — share context in-platform, avoid duplicate outreach.

Next Steps by Reply Type

• Positive reply → stop the sequence and book a meeting.

• Objection → handle concerns, then steer toward a meeting.

• Negative reply → mark as handled (still valuable for deliverability).

• Out-of-office → sequence auto-pauses. Check the signature for an alternative contact or return date. Set a reminder for 1 day before their return; send a short manual email to re-open the conversation.

Reply Categories

The AI automatically categorizes each reply: Bad Timing, Bounced, Interested, Meeting, Negative, Neutral, Positive. These categories power your dashboard statistics.

Update a category manually when: (1) the AI misclassified a reply, or (2) a conversation that was categorized differently later turns into a meeting. Accurate categories = accurate analytics.