Troubleshooting Login and Password Reset Issues

If you're having trouble logging in or resetting your password, the steps below can help you identify and resolve the most common causes.

Check if you signed up with SSO (Single Sign-On)

If you originally created your account using Single Sign-On (SSO), a password was never set for your account. Attempting to reset your password in this case will not work. Instead, return to the login page and use the SSO login button to authenticate.

Make sure you're using the correct email address

If you have multiple email addresses (for example, name@company.com and name@subsidiary.com), ensure you are entering the exact email address that was used when your account was created. Using a different variation of your email will prevent login and password reset emails from being recognized.

Resetting your password

If you've confirmed you are not an SSO user and are using the correct email address, you can request a password reset here:

https://agent.topo.io/auth/forgot-password

If you don't receive the reset email within a few minutes, be sure to check your spam or junk folder, as the email may have been filtered automatically.

Clear browser cookies and cache

If you encounter Error 500, are unexpectedly logged out, or the sign‑in page freezes, try these steps:

1. Clear cookies for agent.topo.io in your browser settings

2. clear your browser cache

3. Retry logging in

Tip: For best stability, use the platform in only one browser tab at a time. Having multiple tabs open can occasionally cause issues when requests occur simultaneously.

Still having trouble?

If none of the above steps resolve your issue, please reach out to our support team for further assistance.