Slack Integration

Topo integrates natively with HubSpot and Slack. Both are configured from Settings, then Integrations. This article covers setup, data sync behaviour, exclusion logic, and common issues for the Slack integration.

Setup

Settings, then Integrations, then Connect Slack. You must be a Slack admin to complete this step. If you are not, invite an admin to Topo temporarily to complete the setup.

Enable Slack Notifications

Settings, then Notification Settings, then check the Chat box to enable Slack notifications for hot leads and replies.

Set Up the Notification Channel

Create a public Slack channel (e.g., #topo-leads). You must be the owner of the channel for it to appear in the dropdown. Select it in Topo. If the channel does not appear, type /invite @topo in the Slack channel first, then refresh the dropdown.

Note: Topo only sends notifications for replies that require attention — positive replies, negative replies, bad timing, referrals, objections. Routine auto-categorised replies do not trigger Slack alerts.

Combining Slack and Email Notifications

You can use both simultaneously. In Settings, then Notification Settings, check both the Chat and Email boxes and configure which events trigger each channel.

FAQ

Can't connect Slack? You must be a Slack admin. If you are not, temporarily invite an admin to Topo to complete the setup.

Channel not visible in the dropdown? Only public channels appear. Make sure the channel is public and that you are the owner. If it still does not appear, type /invite @topo in the channel and refresh.

Not receiving notifications? Check that the Chat checkbox is enabled in Settings, then Notification Settings.