Billing — Customer Guide

In short

Billing gives every customer a clear, self-serve billing page inside Topo. From one place you can see your plan, your team, your mailboxes & domains, and your credit balance — and top up or grow your plan in a few clicks.

What your subscription includes

• User licenses — one per team member who uses Topo.

• Deliverability bundles — bought as a pack: 1 bundle = 3 mailboxes + 1 domain. Each bundle includes the domain, mailbox setup, warmup, and ongoing deliverability monitoring. (Mailboxes and domains cannot be bought individually.) Note: Deliverability bundles can only be purchased on annual plans.

• Credits — your monthly/annual allowance for the lead search agent. Credits are spent when you enrich data: roughly 1 credit per email found and 1 credit per phone number found.

Your billing page (Settings → Billing)

Here is what you can see and do:

See at a glance

• Your current plan, billing cycle (monthly/annual) and renewal date.

• How many user licenses, mailboxes and domains you have — and how many are actually in use.

• Your credit balance, with how many credits you have used this period.

• Your billing portal

Manage yourself (admins & owners only)

The self-serve actions here apply to admins & owners only.

• Add user licenses — billed pro-rata, takes effect immediately.

• Buy deliverability bundles — add mailbox + domain capacity in whole bundles (annual plans only).

• Buy a credit pack — a one-off top-up when you are running low.

• Increase your recurring credit allowance — bump up the credits included every cycle. The extra credits for the current period are billed pro-rata, the same way as user licenses.

Need a downgrade or cancellation? Reach out to your account manager — these are not self-serve. The external billing portal (reachable from the billing page) is only for viewing your invoices.

A workspace with no plan and no trial left sends its owner to the upgrade page, where Delete this organization is available. An admin does not see it, and neither does the owner of a workspace that still has a plan. Type the workspace name exactly, then Permanently delete. That removes the whole workspace and all of its data for every member: every contact, account, list and import; every sequence template, sequence and message, with their history and statistics; and signals, agents, settings and connected integrations. Members who belong to no other organization lose their Topo account. Nothing can be recovered afterwards, not even by Topo support. The deletion starts in the background and can take a few minutes.

Around the app

• A credit-balance shortcut in the top bar so you always know where you stand.

• Choose whether to enrich phone numbers (available to every customer, legacy and new). When you run an import you can decide to find phone numbers as well as emails — phone is optional (off by default) because it costs extra credits. The cost estimate updates accordingly, so you only spend on phones when you want them.

• Cost estimates before you launch an import, and a clear prompt to top up if your balance is too low.

• Enrich phones for people you have already imported. You are not limited to import time. On a list, Enrich phone fetches a number for a contact who does not have one yet, and it costs the usual phone credits. When the search cannot identify the contact, that cell shows Not enough data instead. A phone search needs a LinkedIn URL, or a first name, last name, and company domain. An email alone is not enough.