Actioning a reply task
Last updated: May 29, 2026
When a lead replies, a reply task appears in your queue. The lead's message and conversation history are shown in the centre panel. The Lead Details panel on the right shows contact info, sequence position, and activity.
Keyboard shortcuts
Key | Action |
|---|---|
| Send the current draft |
| Skip — moves to the next task (current task moves to Done) |
Sending
Click Send to send and stay on the task, or Send & Close to send and mark it as done. Both options are also accessible from the bottom bar.
Working with AI drafts
Topo generates a reply draft based on the conversation history. The draft matches the language of the previous message automatically.
Edit the draft directly before sending
Use the chips below the draft to change tone or length for that task
Click the wheel icon to regenerate a new draft
Reply categorization
Topo automatically categorises the lead's reply (e.g. interested, not interested, out of office). If the classification looks off, you can override it manually using the category selector above the composer.
CC and BCC
The reply composer supports CC and BCC, matching the full feature set of the Master Inbox.
Attachments
You can attach images directly to your reply from the composer.