The Master Inbox is your unified mailbox in Topo: every conversation with your leads, across all your senders and both channels (email and LinkedIn), in one place. It works like a classic mailbox, organised in three tabs: Inbox, Sent and Archived.

What changed in the new Master Inbox

If you used the previous version, five things are different:

• The To Do, Done and All tabs are gone. They are replaced by Inbox, Sent and Archived.

• Conversations no longer move around on their own. Replying used to send a thread from To Do to Done. Now, when you reply, the conversation stays in your Inbox and is marked as read. Nothing leaves your Inbox unless you archive it yourself.

• A reply now stops the sequence for good. Previously a reply only paused the sequence for a while. Now, as soon as a lead replies, or an email bounces, their sequence is stopped permanently. Out of office replies still only pause the sequence, since the lead is coming back. This is why the Stop sequence button is no longer in the Master Inbox: there is nothing left to stop manually. If you never want to contact someone again, use Add to exclusion list.

• Only real conversations show up. Bounces and technical delivery messages no longer clutter your Inbox. You will find delivery status in the Sent tab instead.

• Pagination. The Master Inbox is now paginated instead of one long scrolling list.

The three tabs

Inbox

Every conversation where a lead has replied at least once, newest activity first. The tab shows an unread counter so you can see at a glance what still needs your attention.

Each conversation shows who replied, on which channel, and how the reply was categorised (Interested, Meeting booked, Out of office, and so on).

Sent

Every message that left Topo, in chronological order: the ones written manually by your team and the ones sent automatically by your sequences. This is where you check what was actually sent to a lead, including delivery status (delivered or bounced).

Archived

Your manual tidy up space. Archiving is always your action, never automatic. Select one or several conversations, or use the Archive button inside a thread, to move them out of the Inbox.

Two things to know: archiving applies to the whole workspace, and anyone on your team can unarchive. And if an archived lead replies again, the conversation automatically comes back to your Inbox.

What you can do from a conversation

• Reply directly, by email or on LinkedIn, without switching to your email client. Best practice: respond within the same business day.

• Archive it to move it out of your Inbox.

• Create a task to follow up later.

• Add to exclusion list if you never want this contact reached again.

• Open Lead details for the full contact record, sequence position and activity.

• Correct the reply category if the automatic one is wrong, using the category selector in the conversation header.

Finding a conversation

• Search at the top of the list.

• Filters to narrow by sequence or by reply category (Positive, Negative, Other).

• Unread only to hide everything you have already read.

• Pagination at the bottom of the list to move between pages.

Next Steps by Reply Type

The sequence is already stopped by the time you read the reply, so your next step is about the conversation, not about the sequence.

• Positive reply: book a meeting.

• Objection: handle the concern, then steer toward a meeting.

• Negative reply: archive the conversation. Add the contact to your exclusion list if they should never be contacted again.

• Out of office: the sequence is paused, not stopped, because the lead is coming back. Check the signature for an alternative contact or a return date. Set a reminder for the day before their return and send a short manual email to reopen the conversation.

Reply Categories

The AI automatically categorises each reply: Bad Timing, Interested, Meeting, Negative, Neutral, Positive. These categories power your Analytics statistics.

Update a category manually when the AI has misclassified a reply, or when a conversation that was categorised differently later turns into a meeting. Accurate categories mean accurate analytics.

Bounced is still a category on the reply itself, but a bounce no longer creates a conversation in your Inbox. Check the Sent tab for delivery status.