Configure how Topo notifies you about hot leads, replies, support replies, and workspace issues requiring action.

Slack Notifications

1. Connect Slack

Settings → Integrations → Connect Slack. You need to be a Slack admin. If you're not, invite an admin to Topo temporarily to complete the setup.

2. Enable notifications

Settings → Account → Notification → check the Chat box to enable Slack notifications for hot leads and replies.

3. Set up the channel

Create a public Slack channel (e.g. #topo-leads). Public channels appear in the dropdown automatically. For private channels, invite the Topo bot using /invite @Topo in the channel first — it will then appear in the selection list. You must be the owner of the channel. Select it in Topo. If the channel doesn't appear, type /invite @topo in the Slack channel first, then refresh.

Common issues

• Channel not visible — public channels appear automatically. For private channels, invite the Topo bot using /invite @Topo in the channel first. Make sure you're the owner of the channel.

• Not receiving notifications — check both configuration areas:

  1. Settings → Account → Notifications: Verify the Chat box is checked for the specific event type (hot leads, replies, clicks).

  2. Settings → Integrations → Slack: Confirm the Slack integration is connected and the correct channel is selected.

Disconnecting Slack

• Disable specific notifications: Settings → Notification → uncheck the box corresponding to the desired notification type and channel.

• Disconnect entirely: Settings → Integrations → Slack → click the trash icon.

Email Notifications

Settings → Notification Settings → check the Email box. Select which events to be notified about: new replies, hot leads, and/or clicks.

Control who receives notifications: Toggle "send email to all" to notify all workspace members, or deselect it to choose specific recipients from the list. If both email and Slack notifications are turned off, no one will receive alerts for replies.

Make sure your email is up to date in your profile settings.

You can combine Slack and email notifications — any combination works.

Support replies

When the support team replies to a ticket you opened, Topo notifies you in the app. Open the bell, and filter the notification center by the Support category. The type is Support replies: the support team replies to a ticket you opened.

The notification names who replied and the ticket. Open the chat opens the support conversation in place, without leaving the page you are on.

Email and Slack follow the same toggles as your other notifications. If those channels are on for Support replies, the message links back to Topo and opens the chat once the page has loaded. You only get this when you are the person who asked for help, and only for a public reply from the support team.

Turn it on or off under Settings → Notification Settings, in the Support category, type Support replies.

Alerts

Notifications tell you about leads and replies. Alerts tell you when something in your workspace needs fixing — a disconnected sender, a sequence with no sending window, leads stuck waiting for approval.

Find them under Settings → Alerts. Each alert names the problem in plain language and gives you a button through to the screen that fixes it. Open alerts are listed first, resolved ones sit in a collapsed section below.

See 📄 Sequence Sending Health Alerts for the full list and what each one means.