FAQ: Inbox

Where did the Master Inbox go?

It's part of Tasks now. Open Tasks in the sidebar, then the Inbox tab. All your conversations are there, as before.

Where are Sent and Archived?

Inside the Inbox tab. Use the menu at the top of the list to switch between To reply, All replies, Archived and Sent.

I replied and the conversation is still in my Inbox. Is that a bug?

No. Conversations no longer move on their own. Replying marks the conversation as read and leaves it in your Inbox. Nothing leaves your Inbox unless you archive it yourself.

Where is the Stop sequence button?

It has been removed from the Inbox tab of the Tasks page because it is no longer needed. As soon as a lead replies, or an email bounces, their sequence is stopped permanently. Out of office replies only pause the sequence, since the lead is coming back. If you never want to contact someone again, use ⋯ → Do not contact on the conversation.

Why can’t I see bounces in my Inbox any more?

Bounces and technical delivery messages are filtered out of the Inbox on purpose, so it only holds real conversations. Open the Sent view in the Inbox tab to see what was sent to a lead and whether it was delivered or bounced.

If I archive a conversation, does it disappear for my teammates too?

Yes. Archiving applies to the whole workspace, and anyone on your team can unarchive. If the lead replies again, the conversation comes back to the Inbox automatically.

How do I clear a conversation out of my Inbox?

Archive it. Select one or several conversations in the list, or use ⋯ → Archive inside the thread. Archiving tidies the conversation away for the whole team. If you only want it out of To reply, click Mark as done instead: it stays in All replies.

Does archiving a conversation complete its task?

No. They're separate. Mark as done completes the reply task and clears the conversation from To reply. Archive (in the ⋯ menu) tidies the conversation away for the whole team.

What do the numbers in the Inbox mean?

The number on the Inbox tab counts the conversations waiting for your reply, the same ones you see in To reply. Each view in the menu shows its own count too. The number at the bottom of the list, next to the page controls, is the total number of conversations on the tab you are viewing.

Can I filter replies by category?

Yes, two ways. In Tasks, open the Inbox tab, then Filters → Reply category (Positive, Other, Negative). Or in the Activity Feed, use the Emails Replied filter and choose a reply category.

Can I forward an email reply?

Forwarding is not yet supported. Use CC or BCC instead: in the reply editor, click CC or BCC next to the "To" field → add email addresses → send.

How do I CC or BCC someone in a reply?

Tasks → Inbox → open the conversation → in the reply editor, click Cc (right of the "To" field). The Cc and Bcc fields appear → add addresses → send. Use CC to show all recipients, BCC to copy someone privately.