Why are my sequences not launching or enrolling contacts?

If your sequence isn't launching or certain contacts aren't being enrolled in a sequence, one common cause is that those contacts belong to companies on your account exclusion list. Contacts associated with excluded accounts are blocked from enrollment by default.

How to allow contacts from excluded accounts to enroll

To enable enrollment for contacts at excluded accounts, follow these steps:

1. Navigate to your sequence's Settings and open the Advanced section.

2. Toggle on the "Contact people at excluded accounts" option.

3. Once enabled, select the contacts that are not yet in the sequence and click "Enroll in sequence" to add them.

Things to keep in mind

• This setting must be enabled on a per-sequence basis.

• Enabling this option will allow contacts from all excluded accounts to be enrolled in that sequence, so use it with care.

• If contacts are still not enrolling after enabling this setting, verify there are no other filters or conditions preventing enrollment.