A Sender Identity represents a real Topo user. It contains first name, last name, and job title — and groups one or more Email Senders + one LinkedIn Sender.

Identity management

Every sequence is assigned to an Identity; a Sender cannot be used in any sequence unless linked to an Identity. Each sender (email address or LinkedIn account) can only be linked to one sender identity at a time.

To associate a sender with a different identity, you must first unlink it from its current identity.

To reassign an email sender: go to Settings → Senders → click the 3 dots next to the sender → Edit → change the associated identity.

Creating or editing an Identity

One Topo seat corresponds to one Identity. This means that each user can only create one Identity.

Each Sender Identity requires an available seat (license) in your workspace. To create multiple Sender Identities, you need multiple seats—for example, creating three Sender Identities requires three licenses.

Once the new user accesses Topo the first time, they will be asked to create their identity.

Linking your own Email sender to an Identity

To connect your email sender to your Sender Identity:

1. Go to Settings → Senders → 3 dots → Edit → Change associated Identity and select the destination Identity.

To remove a connected mailbox from your Identity, remove it from the Settings > Sender Identities > select your identity > Senders > 3 dots > Remove.

Missing fields prevent the Identity from being assigned to sequences.

Adding an Identity to a sequence

To add an Identity to a sequence:

1. Ensure it has the necessary Senders according to your Sequence Steps

2. Go to the sequence's settings → Sending → Add Sender

3. Select your Identity from the list

4. Verify your that your identity has enough capacity to support the sequence you're setting up (if not, you will be notified in that same page).

Identity across multiple sequences

Sending capacity is evenly distributed across sequences. Each email mailbox has a maximum sending capacity of 30 emails per day. When a single Identity is assigned to multiple campaigns, this daily capacity is shared across all those campaigns, reducing the volume available per campaign.

When multiple email senders are linked to one Identity, the system automatically handles routing and switching across sequences—you cannot manually choose which specific email address is used for individual sends.

Note: If your campaigns request 30-50 emails/day but share identities, the total demand may exceed available capacity, causing delays in both initial messages and follow-ups.

You can view the number of available email senders in your workspace by navigating to Settings → Senders.

Multiple Identities in one Sequence

You can assign multiple Identities to a single sequence to rotate between different sales representatives. This enables automatic rotation across different senders—each with its own name, email address, and LinkedIn account—within the same sequence.

To do that, in your sequence's settings, go to the tab Sending, then scroll down to Senders. Here, under Who sends across channels, you can click on One per channel. This will make sure that the two identities are used for separate channels.