Troubleshooting a List That Won't Link to a Sequence

If you've attempted to link a list to a sequence but it doesn't appear to have worked, follow the steps below to identify and resolve the issue.

Steps to Link a List to a Sequence

1. Navigate to the Lists page, open the desired list, and click Link to a sequence.

2. Select the target sequence from the available options.

3. After linking, refresh the sequence page (on the Leads tab) to confirm the connection.

Common Causes and Fixes

The list hasn't been enriched/imported yet

Lists created from CSV lead searches must be enriched and imported before they can be linked to sequences. Until enrichment is complete, the list doesn't actually exist in your workspace.

1. Navigate to your lead search page

2. Click Import

3. Choose the number of leads to enrich (each enriched lead uses 1 credit)

4. After enrichment completes, the list will be available to link to a sequence

The list is already linked to another sequence

A list can only be linked to one sequence at a time. If the list is currently associated with a different sequence, you can still link it to a new one directly — click Edit on the Link to a sequence button and select the new sequence. The list will be automatically dissociated from the previous sequence.

The sequence is not in Active status

The target sequence must be in Active status for a list to be linked to it. Check the sequence's status and activate it if necessary, then try linking again.

No error message is appearing

Pay attention to any error messages or visual feedback when clicking to link the list — these can provide important clues about what's preventing the connection.

Sequence enrollment delay

When you link a list to a sequence, leads aren't immediately enrolled in the sequence. There is a short delay for each lead when it's enrolled in a new sequence.