Can I assign conversations to team members?

Last updated: October 12, 2026

Context

When managing conversations in your inbox, you may want to assign some of them to some team member, so that you can see who's the owner of that conversation.

Answer

Yes. Each reply is a task with an owner, set by your assignment settings (see 📄 Understanding the Tasks page). To hand a reply to a colleague:

  1. In Tasks, open the conversation in the Inbox tab.

  2. Click Contact details in the lead's header.

  3. Under Task owner, pick your colleague.

Use Assigned to at the top of the list to see who has what.