FAQ: Leads page

Last updated: June 25, 2026

Where can I find phone numbers?

First, it is required to have subscribed to the phone numbers add‑on.

  • In the Leads view, click a lead's name → Lead Detail → phone number is on the top section with lead details (location, mail, and phone number). If it is not there, it means it is not findable.

  • If HubSpot is connected, Topo also pushes the phone number to the contact record there. If the number doesn't appear, verify your HubSpot field mapping in integration settings.

  1. In Topo, go to Integrations → HubSpot and ensure it's connected.

  2. Click the edit (pen) icon to open HubSpot integration settings.

  3. Check the field mapping for phone numbers and set it to the HubSpot contact property "Phone Number" (not "Mobile Phone Number").

  4. Save, then confirm the numbers appear on HubSpot contact records.

How do I see which leads clicked links in emails?

Go to Activity Feed in the left sidebar → apply the "Email Links Clicked" filter from the "All activities" dropdown. This data is not available in Dashboard widgets or CSV exports.

What does "Stopped early" mean? Can I revive it?

The lead was manually stopped, or hit a blocklist/exclusion. No further automated steps will run. You cannot revive directly — to retarget, filter by status, export them, and re-import into a new list.

How do I manually stop a sequence for a specific lead?

To stop a sequence for an individual contact from the Leads page:

  1. Search for the contact and open their lead detail page

  2. Navigate to the sequence section and find the most recent sequence

  3. Click the three dots next to the sequence name or next step

  4. Click ‘Cancel’ and confirm

How can I see how many leads will still receive follow-ups?

In the Leads section, filter by sequence + Status = Active. Use the time range or export to a spreadsheet to count remaining active leads.

Why am I not seeing certain leads in my list, even though they match my targeting criteria?

There are several potential causes:

  • The leads you are looking for might be excluded by either a CSV you uploaded in your Exclusions, Organisation Context or there is no valid email address available for them. Double-check these options and if that's not the case, contact your Account Strategist for further analysis.

How do I remove a lead after they unsubscribe?

Unsubscribes stop all active sequences automatically. To confirm: Leads → All → search lead → check for "Contact unsubscribed" in profile. To permanently exclude: Settings → Exclusions → Excluded Contacts → add email + reason.

Can I export leads who opened or clicked an email?

Apply the "Succeeded" filter in the Leads view, then click Export Leads.