The Contacts page gives you a consolidated view of every contact your agent is working on across all lists. From here you can search, filter, review activity, act on hot leads, and export data.

This page was called Leads until 31 August 2026. Company-level work now lives on the separate Accounts page.

Select one or more contacts with the checkboxes and an action bar appears at the bottom of the page:

• Add to sequence

• Assign to — hand the contacts to a teammate

• Add to list

• Enrich — choose email or phone. Contacts that are already enriched are skipped.

• Copilot — approve or refuse the selected contacts in bulk

Hot Leads

A lead becomes "hot" when they open multiple emails in a short period — strong intent signal.

Finding Hot Leads

Topo provides multiple ways to identify and surface hot leads:

1. Activity Feed — Check the Activity Feed for real-time "Hot leads created" events to see when new hot leads are generated

2. Contacts page filter — Navigate to the Contacts page and use the Hot lead filter to view all hot leads for actioning or exporting

3. Notifications — Configure Slack or email alerts through Notifications settings to receive immediate notifications when hot leads are created

Recommended workflow

If you have phone numbers: let the sequence keep running and schedule a weekly call session for hot leads. A hot lead has not replied yet, so the sequence is still active.

If no phone numbers: reply manually from the Master Inbox, then mark as Success in Topo and update your CRM. Replying stops the sequence on its own, so there is no separate step for that.

Step by step

• Open the Hot Leads section on the Analytics page, sorted by most recent.

• Review the sequence or emails they interacted with for context.

• Connect on LinkedIn and/or call within a few days — use sequence insights as a hook.

• Don't mention tracking (email opens, page views) directly — it can feel intrusive.

• Enable notifications (Slack, in-app, or email) to be alerted in real time.

Example hook: "I contacted you by email about [sequence name] — curious to see if this is interesting to you?"

Automatic Sequence Stopping Behavior

When sequences automatically stop

Sequences stop automatically, and permanently, in two cases: when a lead replies to an email or responds on LinkedIn, and when one of your emails to them bounces. This prevents further automated outreach once a prospect has engaged or once the address is proven bad.

One exception: an out of office reply only pauses the sequence, because the lead is coming back. It resumes on its own.

Because stopping is automatic, there is no Stop sequence button in the Master Inbox. If you want to make sure a contact is never reached again, add them to your exclusion list, either from the conversation in the Master Inbox or under Settings → Exclusions.

Copilot Mode Approval Process

If you're using Copilot mode, there's an important distinction between sequence activation and email sending.

1. Sequence Activation — Once enabled, your sequence starts populating leads on the Contacts page for your review.

2. Lead Approval — Approve the leads you want to contact. You can do this one at a time, or select several and use Copilot in the action bar to approve or refuse them in bulk. Only approved leads will receive outreach.

3. Copilot mode gives you full control before any email is sent to a prospect.

Enhanced Lead Exclusion Management

Bulk Exclusion Methods

• CSV Import for Multiple Contacts: Instead of adding emails one by one, you can bulk import exclusions via CSV with a maximum of ~999 emails per file. Go to Settings → Exclusions → Excluded Contacts → Import CSV.

• Company-Wide Exclusions: To exclude an entire organization from all future outreach, use Settings → Exclusions → Excluded Accounts → add the domain. You can enter domains manually or import via CSV with a domain column.

Important UI Note

"Blocklist" and "Exclusions" refer to the same opt‑out functionality but may appear with different labels in the UI depending on your view.